Frequently Asked Questions (FAQ)
Are accommodation and hotels included in the package ?
Yes, most of our packages include accommodation base on your selected category. Full details are provide in each itinerary
Are meals includes ?
Most packages includes meal one times per day (Lunch), depending on the itinerary. Please check the packages detail for spesific.
Do you provide a Tour Guide ?
Yes, all trips are accompanied by experienced local guides to ensure a safe and enjoyable experience.
Do you offer private trips ?
Absolutly mostly our trips is a private trip, we offer private trips that can be customized to suit your preferences and schedule.
What payment methods are available ?
Payments can be made via bank transfer, wise, paypal or other available payment methods. A deposit (DP) is required to secure your booking.
Can the itinerary be customized ?
Yes, we are flexible and happy to tailor the itinerary based on your needs and interests.
Is safe for beginners (Snorkling/Diving/Hiking) ?
Yes, all activity are guided by professionals. Safety briefing will provided before any activity begins.
What happens in case of bad weather ?
Safety is our top priority. In case of unfavorable weather, the itinerary may be adjusted or reschedule.
What is your cancellation policy ?
Cancellation terms apply and may vary depending on the packages. Please refer to our Terms & Condition for details.
How do i make a booking ?
You can book directly through our website or contact us via WhatsApp or other avaiable channels. Fast respon in WhatsApp
Frequently Asked Questions (FAQ)
General Information
1. What services do you provide?
We provide private transportation, airport transfers, day tours, multi-day tours, and local travel assistance in North Sulawesi.
2. Which destinations do you cover?
We cover Manado, Bunaken, Tomohon, Minahasa Highlands, Tangkoko, Likupang, Mount Lokon, and many other destinations in North Sulawesi.
3. Do you offer private tours?
Yes. All tours and transportation services can be customized based on your schedule, destination, and group size.
4. Can you help arrange custom itineraries?
Of course. We can help create a personalized itinerary based on your travel style, budget, and available time.
5. Why choose your service?
- Local experienced team
- Transparent pricing
- Friendly support
- Flexible itinerary
- Comfortable transportation
- Personalized travel experience
6. Can solo travelers book your service?
Yes. Solo travelers are welcome.
7. Do you help with hotel recommendations?
yes. We can suggest accommodations based on your budget and preferred location.
8. How fast is your response time?
We usually respond quickly through WhatsApp and social media during operating hours.
Travel Information
9. What is the best time to visit North Sulawesi?
North Sulawesi can be visited year-round, but dry season is generally best for outdoor and island activities.
- June – November :Â Best Weather, Ideal for Tour & Wildlife
- Desember – Mei :Â Slightly wetter, but still great for travel
10. Is North Sulawesi safe for tourists?
Yes. North Sulawesi is generally safe and welcoming for domestic and international visitors.
11. What should I bring for tours?
We recommend bringing:
- Dry Clothes
- Sunscreen
- Hat & Sunglasses
- Swimwear
- Waterproff bag
- Personal Medicine
Tour Packages
12. What are the most popular tours?
Some of the most popular tours are:
13. Can tours be combined?
Yes. You can combine multiple destinations into one customized itinerary
14. Are entrance tickets included?
It depends on the selected package. Package details will mention what is included.
Transportation Services
15. Is airport pickup available?
Yes. We provide airport pickup and drop-off service from Sam Ratulangi International Airport.
16. Are your drivers local?
Yes. Our drivers are local and experienced with North Sulawesi routes and destinations.
17. Is fuel included in the price?
Usually yes, but details may vary depending on the package. We will clearly explain all inclusions before booking.
Pricing
18. Why are your prices not listed publicly?
Prices may vary depending on season, group size, destination, and itinerary. Contact us for the best quote.
19. Are there hidden charges?
No. We aim to provide transparent pricing with clear information before confirmation.
Booking & Payment
20. How do I make a booking?
You can contact us through WhatsApp or the contact form on this website.
21. Do I need to pay a deposit?
For some bookings, especially multi-day tours or peak season reservations, a deposit may be required.
22. Which payment methods do you accept?
We accept bank transfer and selected digital payment methods.
Cancellation & Changes
23. Can I change my booking date?
Yes, depending on availability.
24. What is your cancellation policy?
Cancellation policy may vary depending on the service booked. We will explain the policy clearly before confirmation. Or you can read more information about cancellation policy here
